Straightforward guidance for getting your phone repaired, preparing for a visit, or selling your old device.
01 / Phone care
Tell us your phone’s brand and model, what happened, and whether it still turns on. Let us know if the screen, touch controls, cameras, or charging have stopped working. Those details help us understand the repair you need.
02 / Phone care
Back up your photos, contacts, and other important files if your phone is still working. Bring the device and a note of the issues you’ve noticed. If you’re having charging trouble, tell us which cables and chargers you’ve already tried.
03 / Phone care
Start with your phone’s model, storage capacity, and condition. Tell us about any cracks or faults. Keep your data on the phone until you’ve backed it up, and ask our team about the steps for removing your accounts and resetting the device before a handover.
